If you receive a chargeback letter, proceed with the following steps to access chargeback receipts.
| 1. Home screen > POS Dashboard > Login credentials |  |
| 2. Reports Tab > Credit Card Transaction History (Chargeback Documents) |  |
| 3. The CREDIT CARD TRANSACTION HISTORY (CHARGEBACK DOCUMENT) window will open. On this screen, you can look up the card by TICKET #, APPROVAL #, and LAST 4 # OF THE CC as well as range it for a certain time. Click on the ≡ to open the Print screen. |  |
| 4. Credit Card Receipt & Sales The print screen will provide you with detailed information on how payment was accepted, from this screen you can print, email, and save to pdf. |    |