SSD Not Inserted Properly / Corrupt SSD

In many retail environments, encountering error messages on the POS system can disrupt operations and cause frustration. One such common error message indicates issues with the SSD – either it’s not inserted properly or it’s corrupt. In this article, we’ll go into the details of this error message, its implications, and provide troubleshooting tips to address the issue effectively.

Let’s start by describing the error that appears on the POS screen:

• The POS system is unable to boot into Windows and is stuck on the BIOS screen.
• There are error messages such as ‘Hard disk not found’ or ‘No mapping found’
  • Here’s an example of said error:

What could be happening with the POS system?

Two possible scenarios could explain the issue:

1. Scenario #1: The SSD is not properly inserted to the POS
   • The SSD might not be correctly inserted into the POS system. This means that the physical connection between the SSD and the POS hardware might be loose or incomplete, preventing the system from detecting the SSD during the boot process.
2. Scenario #2: The SSD is corrupt.

• The SSD itself could be corrupt. This means that the data stored on the SSD might be damaged or unreadable, possibly due to software errors, hardware malfunctions, or other issues. In this case, even if the SSD is properly inserted into the POS system, the system might still fail to boot or encounter errors during the boot process due to the corrupted data on the SSD.

What are some solutions for this error?

1. For Scenario #1: 
   • Take out the SSD from the POS and put it back in securely. This process ensures that the SSD is securely connected to the POS hardware, potentially resolving any issues coming from a loose or improper connection. 
   • Then, restart the system and check if the problem is fixed. 
   • If the problem persists, further investigation into potential hardware or connection issues may be necessary.
2. For Scenario #2: 

• If the SSD is corrupt, you need to get a new one. 
• Remove the old SSD and put in the new one. 
• Make sure to transfer any important data if possible.
• Then, restart the POS and see if it works properly.