Find quick troubleshooting steps to fix most Blogic printer issues.
TABLE OF CONTENTS
- Printer Troubleshooting
- Common Printer Issues
Printer Troubleshooting
Occasionally, printers encounter hiccups. If you’re encountering difficulties with printing, here are three troubleshooting steps tailored to address most printer issues and can be easily performed on-site.
Always begin with these three steps FIRST:
1. Disconnect both the power cable and the ethernet cable from your printer. Wait for 30 seconds. 2. Reconnect both cables and ensure your printer is powered on. 3. Attempt printing again.
If the issue persists, proceed with these additional troubleshooting suggestions:
- Printing from a terminal? Verify that Wi-Fi is disabled.
- Printing from a handheld device? Double-check that you’re connected to the appropriate Wi-Fi network.
- Experiencing blank slips from your receipt printer? Ensure you’re utilizing the correct paper (refer to Printer Paper Rolls and Ink Ribbons) and that it’s correctly installed. If the issue persists, it’s possible the paper was loaded incorrectly; try adjusting it accordingly.
Common Printer Issues
| Problem | Potential Causes | Solution |
| Tickets not printing or printing to wrong station | Power interruption or cable disconnection | Disconnect both printer cables for 30 seconds, then reconnect. Test with a known working cable. |
| Blank tickets | Incorrect paper installation | Reinstall paper (refer to Printer Paper Rolls and Ink Ribbons). |
| Recurring issues with a specific printer | Configuration problems in Blogic Dashboard | Double-check configuration settings (see Verifying Your Internet Connection). |
If your printer persists in acting up, it’s time to dive deeper! Let’s initiate a test slip print. Doing so not only verifies printer functionality, paper loading, and power status but also sheds light on the printer’s internet connectivity.