Overview
Enhances KDS to improve ticket visibility and operational awareness in the kitchen workflow.
New Features
Display On-Hold Items within Ticket (KDS)
This feature allows stores to control whether On-Hold items are displayed on KDS tickets.
| Configuration | Behavior |
|---|---|
| Enabled | KDS displays On-Hold items within the ticket. |
| Disabled | KDS does not display On-Hold items. |
This helps operations decide whether kitchen staff should see items that are temporarily placed on hold.
Helpdesk
To enable or disable this feature:
- Go to POS Dashboard
- Navigate to:
Settings → Prep Printers & KDS → Tab KDS - Enable the option:
Display On-Hold Items within Ticket - Save the configuration
After enabling, On-Hold items will appear directly within tickets on KDS. If disabled, those items will be hidden from KDS view.
