How to Order Delivery with DoorDash on Web Online Ordering

This guide provides detailed instructions on setting up and using DoorDash delivery through the Web Online Ordering system, from initial configuration to tracking the order.

Step 1: Configure DoorDash Delivery

Access and Setup in License Management

Login to License Management
- Use your administrator credentials to log in to the License Management system.
Select the Store to Configure
- Locate the store you want to enable DoorDash delivery for from the list of stores.
Access Store Details
- Click on the store name to open its details.
Enable DoorDash Delivery
- Navigate to the Web Online Ordering tab.
- In the General Settings section, locate the option Use DoorDash Delivery.
- Enable DoorDash delivery for this store.
Update to the Latest Build
- Ensure the system is running the latest build version, 12.20.2024, or higher. Contact technical support if you need assistance updating.

Step 2: Placing a Delivery Order

Access the Web Order Portal

Open the Web Order Link
- Visit your store’s designated Web Online Ordering URL.
Choose Order Type
- When DoorDash delivery is enabled for a store, a dialog box titled Choose Order Type will appear.
- Select DELIVERY to proceed with a delivery order.

Enter Delivery Details

Enter Delivery Address
- After selecting DELIVERY, a dialog box will prompt for the delivery address.
- Some fields, like State, City, and Zip Code, may automatically fill based on the store’s license settings.
Provide Accurate Information
- Your Name: Enter the recipient’s full name.
- Your Phone: Provide a valid phone number. This is critical as the Dasher will contact this number during delivery.
- Street Address: Enter the full and accurate address where the order should be delivered.
- Apartment Number or Suite: Add additional location details, such as apartment or suite numbers, if applicable.
Address Verification
- Click Next to proceed. The system sends the address to DoorDash to verify if delivery is available for that location.
- If the address is valid, you will see a confirmation message. If invalid, you will be prompted to adjust the address.

Configure Delivery Options

Confirm Address and Delivery Preferences
- Once the address is verified, the system will display the Confirm Address page with the following sections:
  - Dropoff Options:
    - Hand it to me: The Dasher delivers directly to the recipient.
    - Leave it at my door: The Dasher leaves the package at the specified location.
  - Delivery Options:
    - Standard: Delivery is completed as soon as possible.
    - Schedule for Later: Allows customers to specify a delivery time.
  - Delivery Instructions:
    - Provide additional notes for the Dasher, such as gate codes or specific building entry points.
Save Preferences and Proceed
- After configuring the options, click Save to confirm the delivery setup.

Complete the Order

Add Items to Cart
- Browse the menu and add desired items to your order.
Review Delivery Fee
- The system will display the delivery fee during checkout.
Checkout and Payment

Review your cart and proceed to checkout.
Enter payment details to complete the transaction.

Order Confirmation

After successful payment, the system will navigate to the Confirm Order page.
The page displays two options:
- Track Order: Monitor the delivery process in real-time.
- Continue Ordering: Place an additional order.

Step 3: Delivery Process and Status Updates

Real-Time Status Notifications

Delivery Created: The delivery request is created and awaiting assignment to a Dasher.
Dasher Confirmed: A Dasher is assigned and has accepted the delivery.
Dasher Arrived at Pickup: The Dasher has arrived at the restaurant to collect the order.
Delivery Picked Up: The Dasher has picked up the order and is en route to the drop-off location.
Dasher Arrived at Dropoff: The Dasher has reached the delivery address.
Delivered: The order has been successfully delivered to the recipient.
Cancelled: The delivery has been canceled, either by the customer or due to unforeseen issues.