How to Submit an Order Without Payment on Web Online Ordering?

We’re excited to introduce the new “Submit Order Without Payment” feature for web online ordering! This feature gives stores the flexibility to allow customers to place orders online without requiring immediate payment, making the ordering process more adaptable to business needs.

Below, we’ll guide you through how to set up this feature on your POS Dashboard, how customers will use it on the web ordering site, and how to manage unpaid orders on the POS system.

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A. How to Enable “Submit Order Without Payment” on the POS Dashboard

1. Log in to the POS Dashboard.
2. Navigate to Settings from the main menu.
3. Select Online Ordering from the left-hand menu.
4. In the Web Order tab, locate the Payment Behavior section.
   • You will see two options:
     • Allow Order and Require Online Payment
     • Allow Order Without Payment Online
   • By default, the system is set to Allow Order and Require Online Payment.
5. To allow customers to submit orders without payment:
   • Check the box for Allow Order Without Payment Online.
6. Save your changes to apply the new configuration.

B. What Customers See When Placing Orders Without Payment

For stores that enable this feature:

1. The Place Order button on the checkout screen will be replaced with a Submit button.
2. Customers will complete their order by clicking Submit instead of providing payment upfront.
3. After clicking Submit:
   • A confirmation screen will appear, indicating that the order has been successfully submitted.
   • For items in the ticket that are configured to print in the kitchen, the order ticket will be automatically sent to the kitchen.
   • The ticket will also be added to the Unpaid Orders section of your POS.

This seamless process ensures that customers can place orders easily.

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Note:

• This configuration only applies to Pickup orders.
• For Delivery orders, online payment is always required before the order is processed.

By understanding these specific behaviors, stores can better manage customer expectations and ensure a smooth ordering process.

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C. Managing Submitted Orders on the POS

1. Accessing Unpaid Orders:
   • Log in to the POS.
   • Open the Unpaid Orders.
2. Filtering Orders:
   • Use the filter options at the top of the screen to quickly locate unpaid tickets by Sale Type, such as Online Orders.
3. Handling Tickets:
   • Employees can edit tickets as needed (Recall).
   • Payments can be processed directly from the ticket screen.
4. Important Note:
   • If there are discrepancies between the fees configured on the web ordering system and the POS, the total amount due may differ.
   • To avoid confusion, ensure that fee settings are consistent across both systems.

By enabling this feature, stores can enhance the customer experience while maintaining control over payment processing.