1. Introduction
This guide shows you how to configure which Services a staff member can perform using Ability to Perform Services. Once set, Sensa Calendar and Sensa Booking (Web/Mobile) will only allow eligible Staff-Service combinations.
Version Support:
- Sensa Booking Client Ap): 1.17.0
- Sensa Booking Check In App: 1.13.0
ℹ️ If you don’t see these options, contact Support to confirm your permissions and software version.
2. Table of Contents
- Configure staff service capability
- Create appointments (Calendar validation)
- Online booking behavior (Web/Mobile)
- FAQ
3. Main Content
3.1 Configure staff service capability
- Go to Sensa Calendar → Staff.
- Click Add Staff or Edit an existing staff member.
- Scroll to Ability to Perform Services (under Booking).
Option A — Allow all services (default)
- Turn ON Can perform all services.
- Click Save.
What it means
- This staff member can be booked for any Service.
What happens when booking / creating appointments
- In Sensa Calendar (New Appointment):
- The staff will appear in the Staff list for all services.
- In Sensa Booking (Web/Mobile):
- The staff will appear as an available option for all services (when customers reach the Staff step).
- If Skip the Staff is enabled, the system can still assign this staff for any service.
✅ Best for: staff who can perform most/all services, or when you do not want restrictions.
Option B — Restrict to specific services
- Turn OFF Can perform all services to show the service selection panel.
- Use Search services to find categories/services.
- Select services using:
- Category checkbox (select all services in that category)
- Service checkbox (select individual services)
- Select All / Clear All (quick actions)
- Click Save.
What it means
- This staff member can only be booked for the specific services you select in the panel.
What happens when booking / creating appointments
- In Sensa Calendar (New Appointment):
- If a service is selected first, this staff will only appear if that service is in their allowed list.
- If you select this staff first, the Service dropdown will only show the services they are allowed to perform.
- In Sensa Booking (Web/Mobile):
- Customers will only see this staff for the services included in the allowed list.
- If Skip the Staff is enabled, the system must not assign this staff to services outside their allowed list.
⚠️ Important: If you forget to select services after turning this OFF, the staff may not appear for booking (depending on system rules).
✅ Best for: specialists (e.g., only Haircut, only Massage), training staff, or limiting certain services to specific staff.
3.2 Create appointments (Calendar validation)
When creating an appointment from Calendar grid, New Appointment, or Appointments → Add New:
- If you select a Service first → the Staff list shows eligible staff only.
- If you select a Staff first (restricted) → the Service list shows eligible services only.
If the selection is invalid, Save is blocked and you may see:
- “This staff member can’t perform the selected service. Please choose a different service or staff.”
- “No eligible staff available for this service. Please choose a different service.”
- “No eligible services available for this staff. Please choose a different staff.”
✅ Fix: change the Service or Staff selection until the error disappears.
3.3 Online booking behavior (Web/Mobile)
- Booking Web (Service → Time → Staff): Staff list is filtered to only show staff eligible for the selected service.
- Booking Mobile (iOS/Android): Same behavior as Web.
- If Skip the Staff is enabled in settings, the system must still avoid assigning an ineligible staff.
4. FAQ
1) Why can’t I find a staff member for a service?
They may be restricted and that service is not included in their selected list.
2) Why is the staff list empty for a service?
No eligible staff is configured for that service. Update staff capabilities or choose another service.
3) Why can’t I save an appointment?
Your Staff-Service combination is invalid. Adjust the selection based on the inline message.
4) Does this affect online booking?
Yes—Booking Web and Mobile will only show eligible staff for the selected service.