Introduction
This article explains how to hide the Custom Tip button on the Tip screen.
By enabling this option, you can control whether customers or staff are allowed to enter a custom tip amount during checkout.
You will learn how to configure this setting in the POS Dashboard and how it affects the Tip screen on POS, QOrder.
Version Support
This feature is available in the following systems:
- POS Dashboard
- POS
- QOrder
Supported from version:
- POS Version: v7.2026.03.06
- QOrder: v12.7
ℹ️ Note:
If you do not see this option in your Dashboard, please contact Support or verify that your system is running a supported version.
Table of Contents
- Introduction
- Version Support
- Configure the Hide Custom Tip Option
- How the Setting Affects the POS Tip Screen
- How the Setting Affects QOrder
- FAQ
1. Configure the Hide Custom Tip Option
To hide the Custom Tip button, you need to enable the setting in the POS Dashboard.
Step 1: Open POS Dashboard
Log in to your POS Dashboard using your admin account.
Step 2: Navigate to Tip Configuration
Go to:
Settings → Configurations → Tips
Step 3: Find the Optional Settings
Locate the option:
Hide Custom Tip button on Tip screen
Step 4: Enable the Option
- Check the box to hide the Custom Tip button
- Click Save to apply the change
⚠️ Important:
The default value for this option is Unchecked, meaning the Custom Tip button will be visible unless you enable this setting.
Step 5: Restart the POS
Restart the POS workstation to apply the new configuration.
After restarting, the Custom Tip button will be hidden on the Tip screen according to the setting.
For QOrder
- After saving the configuration in POS Dashboard, open the QOrder device.
- Tap the Get Menu button.
- QOrder will update the latest configuration from the server.
- The Custom Tip button will be hidden according to the new setting.
2. How the Setting Affects the POS Tip Screen
Once the setting is enabled, the Custom Tip button will no longer appear during the checkout process.
This applies to both POS Tip screens.
What the cashier/customer will see:
- Tip percentage buttons (for example: 15%, 18%, 20%, 25%) remain visible
- No Tip button remains visible
- Custom Tip button will be hidden
- When the Hide Custom Tip button on the Tip screen option is unchecked, the system will display the previous default behavior.
ℹ️ Note:
This change only affects the display of the button. It does not change how tips are calculated.
3. How the Setting Affects QOrder
When customers place an order through QOrder, the Tip selection step will follow the same rule.
If the setting is enabled:
- The Custom Tip option will not appear
- Customers can only select from the available tip percentage options
If the setting is disabled:
FAQ
1. Why can’t I see the “Hide Custom Tip” option in the Dashboard?
This option may not appear if:
- Your system version does not support this feature
Contact your system administrator or Support for assistance.
2. Will this setting remove tip options completely?
No.
This setting only hides the Custom Tip button.
Customers and staff can still select from the preset tip percentages or choose No Tip.
3. Does this change how tips are calculated?
No.
The system will continue to calculate tips the same way.
This option only affects the visibility of the Custom Tip button.
4. Does this setting apply to all ordering channels?
Yes.
Once enabled, the setting applies to:
- POS
- QOrder
5. Do I need to restart POS after enabling this option?
Yes. You should restart the POS workstation to apply the new configuration.
After restarting, the updated setting will take effect on the Tip screen.