This setting lets you choose what time the Kitchen Display System (KDS) shows for orders: the ticket creation time (when the order is placed) or the fired time (when the item is sent to the kitchen). Here’s how to configure it:
- Open the POS Dashboard.
This is the main screen where you manage your POS settings. - Click Settings at the top.
This opens the settings menu for your POS system. - Select Prep Printers & KDS from the left menu.
This section handles kitchen setups, like printers and KDS displays. - Go to the KDS tab.
Here, you’ll see options for your KDS, including its name, IP, and settings. - Check Enable Fired Time Tracking:
- Enabled: The KDS will show the fired time, which is when the item is sent to the kitchen. This helps kitchen staff know how long an item has been in prep.
- Disabled: The KDS will show the ticket creation time, which is when the order was first entered (default setting).
This setting only changes what time appears on the KDS screen.
- Save changes and test with a new order.
Place a test order to make sure the KDS shows the right time (fired or ticket creation).
Notes:
- This setting only affects the KDS display.
FAQ
Q: What’s fired time vs. ticket creation time?
A: Fired time is when the item is sent to the kitchen. Ticket creation time is when the order is placed.
Q: Does this change customer receipts?
A: No, it only updates the KDS display for the kitchen.
Q: What if the KDS doesn’t show the right time?
A: Save the changes, check the KDS connection, and test with a new order.