Introduction
This article explains how to change the status of a table to “Waiting For Server” in the Full Service Layout of the POS. This feature helps staff visually mark a table as waiting to be served, using a gray color, without affecting other business workflows.
Version Support
- POS Version: v.7.2025.07.03
Table of Contents
- Feature Overview
- Configuration in POS Dashboard
- How to Set “Waiting For Server” Status
- User Flow
- FAQ
Feature Overview
- When a user performs a long press (hold) on a table in the Full Service Layout, a dialog with available actions will appear.
- A new button labeled “Waiting For Server” will be shown (if enabled in the configuration).
- When this button is tapped, the table color will change to gray, signaling that the table is waiting for a server to assist.
- This gray color will persist until another action is taken on the table, such as creating an order or settling a bill.
- The feature is purely visual and does not alter order, hold, settle, or pending table logic.
Configuration in POS Dashboard
To enable this feature, follow these steps on the POS Dashboard:
- Go to Settings > Configurations > Advance
- Locate the new checkbox option:
- Label: Show the ‘Waiting For Server’ button when long-pressing a table on POS
- Default: Unchecked (false)
- Check the box to activate the “Waiting For Server” button on the POS.
- Checked → button will appear on the table long-press dialog
- Unchecked → button will be hidden
How to Set “Waiting For Server” Status
- Open the Full Service Layout on the POS, where the table list is displayed.
- Perform a long press (hold) on the table you wish to update.
- The system will display a dialog with the available actions.
- Tap the “Waiting For Server” button in this dialog.
- The table will immediately change color to gray to indicate it is waiting for service.
- The gray color will stay until you perform another action on the table (for example, starting an order or making a payment).
User Flow
See reference video:
New Behavior with “Waiting For Server” Button
- User views the tables in Full Service Layout
- User long-presses on any table
- System shows the action dialog
- “Waiting For Server” button appears
- User taps the button → table changes to gray
- Table stays gray until another action updates its state
FAQ
Q1. Does this status affect order or payment workflows?
No, it only changes the table color for visual indication, without affecting order, settlement, or hold processes.
Q2. Can I hide the “Waiting For Server” button?
Yes, you can hide it by unchecking the configuration in POS Dashboard > Settings > Configurations > Advance.