Introduction
This article explains how to enable and use the Automatic SMS on Ticket Completion feature for KDS Android. By setting up this option, customers will receive an SMS notification when their order is fully completed, improving communication and the pickup experience.
You will learn how to activate the feature, edit the SMS content, and understand how the system triggers the SMS.
Version Support
- KDS Android: v.7.2025.07.04 or later
Table of Contents
- About Automatic SMS Notifications
- Enabling the Feature in the License Dashboard
- Reload Configuration on KDS Android
- How SMS Sending Works
- Frequently Asked Questions (FAQ)
1. About Automatic SMS Notifications
When enabled, this feature automatically sends an SMS to the customer once their ticket is completely finished on KDS Android. This helps customers know exactly when to pick up their order.
Note: The SMS will only send if the customer’s phone number is available.
2. Enabling the Feature in the License Dashboard
Turn on the Feature
- Log in to the License Dashboard.
- Navigate to Store Detail > Tab Feature > Section KDS > Customer Information.
- Enable the toggle:
Automatically Send SMS When Ticket Order Is Completed (based on Customer information)
Tip: Look for the Customer Information section under the KDS tab to find this option easily.
Customize the SMS Template
- Enter the SMS content you would like to send customers.
- If left unchanged, the system will use this default message: “Hi {Customer Name}, your order at {Store Name} is ready for pickup. Your ticket number is {Ticket Number}. Thank you for choosing us!”
- Click Save to store your changes.
Important: You must reload the KDS Android configuration after saving for the settings to take effect.
3. Reload Configuration on KDS Android
After you update the license settings, you must reload the KDS configuration on your device:
- On the KDS Android device, tap the Reload button.
- Verify that the new configuration has been loaded successfully.
If you skip this step, the KDS will continue using the previous configuration.
4. How SMS Sending Works
- The SMS is sent only when the entire ticket is marked as complete.
- Partial completions will not trigger an SMS.
- If you undo a completed ticket and complete it again, the SMS will not be resent.
- If the customer’s phone number is missing, the SMS will not be sent.
If you use the DONE ALL button on a ticket, it will count as completing the entire ticket, and the SMS will be sent.
If you manually mark each item and modifier as done, and the last remaining item is marked done, the ticket is considered completed, and the SMS will be sent.
Frequently Asked Questions (FAQ)
1. Will SMS be sent for partially completed orders?
No. The SMS is only sent when the entire ticket is fully completed.
2. What happens if I forget to reload KDS after enabling the feature?
The new configuration will not apply until you manually reload the KDS Android device.
3. Can I change the SMS message later?
Yes. You can update the SMS template at any time in the License Dashboard. Remember to reload KDS Android to apply the change.
4. What if the customer does not have a phone number?
No SMS will be sent if no phone number is available in the order.
5. Will the SMS resend if I undo and re-complete the ticket?
No, SMS will only be sent the first time the ticket is completed.