How to Configure Sales Receipt Printer Settings for Third-Party Providers Orders

Introduction

This article guides POS administrators through configuring sales receipt printer settings for orders received via Third-Party Provider Integration. You’ll learn how to set the number of receipt copies and assign a specific printer for automatic printing, ensuring your Third-Party Providers orders always have the correct receipts.

Version Support

This guide applies to POS Dashboard version v.7.20205.07.09 and later.

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Table of Contents

1. Accessing the 3RD Party Tab
2. Configuring Sales Receipt Printer Settings
   1. Setting Sales Receipt Count
   2. Selecting the Sales Receipt Printer
3. Frequently Asked Questions (FAQ)

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Content

1. Accessing the 3RD Party Tab

All settings for Third-Party Providers order receipt printing are located within a new tab on your POS Dashboard.

1. Log in to your POS Dashboard.
2. Navigate to Settings > Configurations.
3. Click on the “3RD Party” tab. This new tab is located as the last option in your configurations.

2. Configuring Sales Receipt Printer Settings

Within the “3RD Party” tab, you’ll find the dedicated section for sales receipt printers.

2.1. Setting Sales Receipt Count

This setting determines how many copies of the sales receipt will print automatically for Third-Party Providers orders.

1. In the “Sales Receipt Printers” section, find the “Sales Receipt Count” input field.
2. Enter the desired number of receipt copies.
   • Note: Entering ‘0’ (zero) means no sales receipts will print automatically, even if a printer is selected.

2.2. Selecting the Sales Receipt Printer

Here you’ll assign the specific printer responsible for printing sales receipts for Third-Party Providers orders.

1. Next to the “Sales Receipt Count” field, use the dropdown menu to select the printer you want to assign for sales receipts.
2. Choose the appropriate printer from the list.
   • Important: If you select “NA” (Not Applicable) from the dropdown, no sales receipts will print automatically, regardless of the “Sales Receipt Count” value.

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3. Frequently Asked Questions (FAQ)

Q1: What is the purpose of the new “3RD Party” tab?

A1: The “3RD Party” tab centralizes configuration settings for integrations with external services, such as Third-Party Providers, making it easier to manage these specific settings.

Q2: Why isn’t my sales receipt printing even though I set a count greater than zero?

A2: Check the “Printer Selection” dropdown. If “NA” (Not Applicable) is selected, no receipts will print. Make sure you’ve chosen an active printer.

Q3: Does this setting affect all sales receipts, or just Third-Party Providers orders?

A3: These specific settings for “Sales Receipt Printers” within the “3RD Party” tab primarily control automatic printing for orders placed via Third-Party Providers.

Q4: What if my specific printer model isn’t listed in the dropdown?

A4: Ensure your printer is correctly set up and recognized by your POS system. If it’s still not appearing, please contact support for further assistance.