How to Set Up and Display a Custom Order Confirmation Message for QR Code Dine-In

Introduction

This article explains how to configure and display a custom Order Confirmation Message on the QR Code Dine-In confirmation screen. By following these steps, you will learn how to personalize the post-order experience for your customers and ensure the correct phone number is shown in the message.

Version Support

• Supported from v7.2025.08.21 and later
• Applies to QR Code Dine-In ordering.

Table of Contents

1. Overview of Order Confirmation Messages
2. Default vs. Custom Messages
3. How to Configure a Custom Message
4. Phone Number Fallback Rules
5. Verifying Your Setup
6. FAQ

---

1. Overview of Order Confirmation Messages

When a customer places an order using QR Code Dine-In, the system displays a confirmation message. This message reassures customers that their order has been received and is being prepared.

---

2. Default vs. Custom Messages

• Default Message:
  “Your order is now being prepared. We’ll bring your order to your table as soon as it’s ready.”
• Custom Message:
  You can define your own confirmation message to reflect your restaurant’s style. For example:
  “Your order is now being prepared. We’ll bring your order to your room as soon as it’s ready.”

Note: If no custom message is configured, the system will automatically display the default message.

---

3. How to Configure a Custom Message

1. Open POS Dashboard.
2. Navigate to Settings → Configuration -> Tab QR Code Dine-In.
3. Look for the Order Confirmation Message field.
4. Enter your custom message.
5. Save your changes.

---

4. Phone Number Fallback Rules

The system automatically determines which phone number to display in your confirmation message, following this priority order:

1. POS Dashboard → Business Configuration → Basic Information → Phone
2. License Dashboard → Store -> General Information → Phone 1, Phone 2

If no phone number is found, the placeholder will remain empty.

On POS Dashboard

---

5. Verifying Your Setup

To confirm everything works:

1. Place a test order through QR Code Dine-In.
2. Check the confirmation screen:
   • If a custom message is set, it should appear.
   • If no custom message is set, the default message will appear.
3. Verify the correct phone number is displayed based on the fallback rules.

---

6. FAQ

Q1: What happens if I don’t configure a custom message?
A: The system will display the default confirmation message.

Q2: Which phone number will show if I don’t enter one manually?
A: The system follows the fallback rules (POS → License Phone 1 → License Phone 2).