How to Use the Sensa POS App

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blogicsystems Software Guides, Sensa Booking

Introduction

This article explains how to install, log in, and use the Sensa POS application on handheld device.
You will learn how to:

  • Manage online and walk-in appointments
  • Print checks and process payments
  • Manage and settle batches
  • Review transaction history
  • Update and sync store settings

Version Support

  • Devices: Handheld Device
  • Integration: Linked with Sensa Dashboard (store management) and Sensa Booking (online appointments)

Table of Contents

  1. Install the Sensa POS App
  2. Log in to Sensa POS
  3. Home Screen Overview
    • Appointments
    • Batch Manager
    • Batch History
    • Settings
  4. Manage Appointments
    • Sync with Sensa Booking
    • View Appointment Details
    • Print Check
    • Pay & Check Out
  5. Manage Batches
    • Batch Manager
    • Batch History
  6. Settings
  7. FAQ

1. Install the Sensa POS App

  1. On your Pax device, open the Pax Store app.
  2. In the search bar, type Sensa POS.
  3. Select the app from the search results.
  4. Tap Install.
  5. Wait until the installation completes, then tap Open.

Note: The app requires an internet connection to install and sync data.

2. Log in to Sensa POS

  1. Locate the Sensa POS app icon on your home screen.
  2. Tap to open.
  3. On the login page, enter your email and password associated with your Sensa Dashboard store account.
  4. Tap Login.
  5. If successful, you will be redirected to the Home screen.

3. Home Screen Overview

After logging in, you will see 4 main buttons:

  • Appointments
    • Opens the list of unpaid (checked-in but not paid) appointments.
  • Batch Manager
    • Allows you to search, view, and settle transactions.
  • Batch History
    • Provides a history of past batch settlements, including totals and details.
  • Settings
    • Lets you fetch store settings and enable auto-settlement.

4. Manage Appointments

Sync with Sensa Booking

  • Clients can book services via Sensa Booking online system.
  • Bookings first appear on the Sensa Dashboard under “Appointments.”
  • To move an appointment from Booked → Checked In:
    1. Open the appointment.
    2. Click More Options → Check-in.
    3. Appointment instantly appears in Unpaid Appointments on Sensa POS handheld device.

View Appointment Details

  1. From the Sensa POS Home screen, tap Appointments.
  2. The Unpaid Appointments screen shows all checked-in customers.
  3. Tap a customer appointment.
  4. The Appointment Detail screen displays:
    • Customer name and contact
    • Appointment date and time
    • List of booked services, assigned staff, and duration
    • Price breakdown

Print Check

  • Tap Print Check.
  • The receipt prints immediately on the Pax device’s built-in printer.
  • Useful for providing the client with a pre-payment summary.

Pay & Check Out

  1. Tap Pay/Check Out.
  2. Select the payment method and process the transaction.
  3. Client signs on the device screen.
  4. A prompt appears asking if you want to print receipts:
    • No Receipt – Complete without printing.
    • Print Receipt – Print customer copy.
  5. After printing, the transaction is completed and stored in the batch.

5. Manage Batches

Batch Manager

  • Displays all current day’s transactions.
  • You can:
    • Search by transaction number, card number, or amount.
    • Print Customer Receipt or Merchant Receipt.
    • View transaction details (card type, approval code, etc.).
    • Tap Settle Now to manually settle the batch.

Batch History

  • View previous batches with totals for:
    • Sales
    • Tips
    • Returns
    • Totals
  • Selecting a batch shows Batch Info and Batch Detail:
    • Batch #, total transactions, and amounts
    • Option to print batch summary
    • Drill-down to individual transaction receipts on Batch Detail

6. Settings

  1. From the Home screen, tap Settings.
  2. Options available:
    • Fetch Store Settings – Sync latest store data from Sensa Dashboard.
    • Auto Settlement – Set a time for automatic batch settlement.
    • Manual Update Store Settings button if needed.

7. FAQ

Q1: Why don’t I see my appointment in Sensa POS?
A: Ensure the status in Sensa Dashboard is changed from Booked → Checked In. Only checked-in appointments appear.

Q2: Can I reprint a receipt?
A: Yes. Go to Batch Manager, locate the transaction, and select Print Customer Receipt or Print Merchant Receipt.

Q3: Can Sensa POS work offline?
A: No. A stable internet connection is required to sync appointments and process transactions.

Popular Search:Tips, Setup, Troubleshooting