How to Configure Automatic Table Timer Reset in POS Dashboard

Introduction

In this article, you’ll learn how to configure the POS Dashboard to automatically reset the table timer when a ticket is split, or when the first order is submitted while a table is in Waiting for Server status. These settings help you keep more accurate track of table timing and improve host management.

Version Support

This feature is available starting with POS Dashboard v7.2025.09.20.
Supported platforms: POS, QOrder, SOrder, and In-House QR Code.

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Table of Contents

1. Understanding Table Timer Reset Options
2. How to Enable or Disable the Settings
3. Example Workflow in POS
4. FAQ

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1. Understanding Table Timer Reset Options

Automatically reset the table timer when a ticket is split

• Default: Enabled
• On: Splitting a ticket resets the table timer.
• Off: Splitting a ticket does not affect the timer.

Automatically reset the table timer on first order submission if table is ‘Waiting for Server’

• Default: Enabled
• On: When the first order is submitted, the table timer restarts.
• Off: The timer continues without resetting.
• Applies to POS, QOrder, SOrder, and In-House QR Code.

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2. How to Enable or Disable the Settings

Accessing the Advance Configurations

1. Log in to your POS Dashboard.
2. Go to Settings → Configurations → Advance tab.
3. Locate the options in the list.

Enabling the Reset on Ticket Split

1. Find Automatically reset the table timer when a ticket is split.
2. Check or uncheck the box depending on your preference.
3. Click Save to apply changes.

Enabling the Reset on First Order Submission

1. Enable or disable Automatically reset the table timer on first order submission if table is ‘Waiting for Server’.
2. Save your changes.

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3. Example Workflow in POS

Example 1: Automatically reset when splitting a ticket

1. Open a table that already has items and a running table timer.
2. Split the ticket into two.

• If the option is enabled (checked):
  The table timer resets to 00:00 and starts counting again.
• If the option is disabled (unchecked):
  The table timer continues from its original elapsed time. Splitting does not affect it.

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Example 2: Automatically reset on first order submission (Waiting for Server)

1. On Full Service Layout of POS, select a table.
2. Long-press the table → choose Waiting for Server.
3. Submit the first order for this table.

• If the option is enabled (checked):
  As soon as the first order is submitted, the table timer resets to 00:00 and starts fresh.
• If the option is disabled (unchecked):
  The table timer continues from the time it was started when set to Waiting for Server, without resetting.

Scenario: Option is Unchecked
(Automatically reset the table timer on first order submission if table is ‘Waiting for Server’)

1. Select Table 1 on the Full Service Layout.
2. Long press the table → choose Waiting for Server.
3. Wait for a while. You’ll see the table timer has been running for some time.
4. Now, add items to the order and submit.
5. Go back to the Full Service Layout and observe the timer.

=> Because the option is unchecked, the timer does not reset to 00:00.

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4. Frequently Asked Questions (FAQ)

What happens if I leave both options disabled?
The timer will not reset automatically.

Where can I see the table timer in POS?
The timer is shown in Full Service Layout under each table card.