Introduction
This article explains how to control when your Kitchen Display System (KDS) plays a sound for new tickets. You will learn where to find the new Ticket notification setting in BLogic View and what each option does. Use this feature to reduce unnecessary beeping in the kitchen while still seeing every item on screen.
Version Support
| Product / Module | Supported Version |
|---|---|
| BLogic View & POS | 09.11.2026 |
| KDS | 2.0.9 |
Note: If you do not see this option, please contact Support to confirm your store is on a supported version.
Table of Contents
ℹ️ Note: This is a store-level setting. It applies to all KDS devices in your store, not just one device.
Set the Ticket Notification Sound
Step 1: Open the KDS configuration
- Log in to BLogic View.
- In the left menu, go to Setup > Configurations.
- In the Ordering Channels / Operations list, select KDS.
- Make sure you are on the General tab.
Step 2: Choose your sound option
- Scroll to the Sound section.
- Under Ticket notification, select one of the three options:
- On every update
- Only when submitted
- Off
- Click Save.
ℹ️ Note: The helper text under the setting reads: “Choose when the KDS plays a sound for new tickets. Preview items still appear regardless of this setting.” Changing the sound option does not hide preview items — they still appear on the KDS.
How Each Option Works
Each option controls when the KDS plays the new-ticket sound. It does not change what is shown on screen.
- On every update — The KDS plays a sound each time items are added or updated, including while an order is still being entered (preview). This is the default and matches the previous behavior.
- Only when submitted — The KDS plays a sound once, when the order is submitted (sent to the kitchen). No sound plays while items are being entered in preview.
- Off — The KDS does not play the new-ticket sound at all.
✅ Tip: If your kitchen finds the beeping too frequent (for example, a beep for every item entered), choose Only when submitted so the KDS beeps once per order instead.
⚠️ Warning: With Off, there is no audible alert for new tickets. Staff will need to watch the KDS screen so orders are not missed.
Where to View or Confirm the Result
You can confirm the setting is working directly on the KDS screen:
- On every update: Add items to an order on the POS and watch the KDS — it beeps as items appear.
- Only when submitted: Enter several items on the POS (the KDS stays silent during preview), then submit the order — the KDS beeps once.
- Off: Submit an order — the KDS shows the ticket but plays no sound.
ℹ️ Note: The default value is On every update, so existing stores keep their current behavior until the option is changed.
FAQ
1. Why can’t I see this option? You may not be on a supported version, or your user role may not have access to Setup. Please contact Support if the option is not visible.
2. Does this setting affect existing data or behavior? No. The default is On every update, which keeps the previous behavior. Changing the option only affects when the sound plays — it does not change orders, tickets, or what is displayed on the KDS.
3. Can staff change this setting without manager permission? Only users who have access to Setup in BLogic View can change this setting, the same as other KDS configuration options.
4. Does this apply to one KDS or all of them? This is a store-level setting, so it applies to all KDS devices in your store. It also applies to orders from all channels (for example POS, Online Ordering, Kiosk, QOrder).
5. What should I do if the sound does not change as expected? Confirm you selected an option and clicked Save, check that your store is on a supported version, and contact Support for further assistance.
Closing
If you still need help, please contact Support for further assistance.