For tickets processed and paid via the handheld device, follow these steps to perform a partial refund or a full refund:
1/ Access Batch Settlement: On the handheld device’s main screen, tap on Batch Settlement.
2/ Locate the Ticket: Enter the ticket number to search for the specific ticket requiring a refund. Once found, select the ticket.
3/ Navigate to Sale/Refund Tab: Tap on the Sale/Refund tab to proceed.
4/ Configure Refund Details: On the Sale/Refund screen:
- Description: Enter a description, e.g., “Refund”.
- Amount: Input the amount for a partial refund. Note: To refund the full ticket amount, skip this step and directly tap the Refund Full Amount button.
- Add Custom Fee: Use this option to include any additional fees.
- Remove Custom Fee: Use this option to remove any custom fees.
Initiate Refund: Tap the Refund button to start the partial refund process.
5/ Confirm Refund: A warning screen will appear. Confirm the action by tapping Yes.
6/ Completion: Once the process is complete, an Approved screen will display, indicating the refund was successful.
7/ Verification: To verify the refund, return to the main screen, tap on Batch Settlement, and check if the refunded ticket is listed.
This guide ensures a smooth and error-free refund process using the handheld device, enhancing both efficiency and customer satisfaction.