Introduction This article covers everything you need to know about the Customer Survey feature. You will learn how to configure the survey form in BLogic View, how customers see and submit the form on Online Ordering, and how to review and export submitted survey responses. This feature helps you collect customer feedback directly at the […]
Introduction This article explains how to enable View-Only Menu Mode for QR Code Dine-In.When this option is enabled, customers can scan the QR code to view the online menu only, without placing orders or making payments. You will learn where to turn on the setting, what customers will see, and how this affects the ordering […]
When guests are waiting to be seated, speed and clarity matter. With new Table Ready SMS Notification feature, hosts and staff can notify guests instantly via text message when their table is ready. This guide will show you how to use the feature, customize your SMS template, and answer common questions. Version Support This feature […]
Introduction This article explains how to configure and display a custom Order Confirmation Message on the QR Code Dine-In confirmation screen. By following these steps, you will learn how to personalize the post-order experience for your customers and ensure the correct phone number is shown in the message. Version Support Table of Contents 1. Overview […]
Table of Contents 1. Introduction Why Ratings & Reviews Matter User Feedback ImportanceRatings & reviews are crucial for improving service quality. They provide direct insights into customer satisfaction, highlighting strengths and areas for improvement. Enhancing User ExperienceReviews go beyond data—they reflect real customer experiences, helping businesses understand their audience better. Community EngagementReviews create a sense […]
Introduction The BLogic Wait & Order App is designed to enhance restaurant service efficiency by managing waitlists, assigning tables, and tracking table activities seamlessly. With the Dynamic QR Code feature, customers can scan a static QR code to join the waitlist and interact with a dynamic QR code once assigned to a table, streamlining the […]
This guide provides step-by-step instructions to configure automatic printing of sales receipts for in-house QR code dine-in orders. Follow these steps to ensure your POS system is set up correctly. Step 1: Open the POS Dashboard Step 2: Navigate to Settings Step 3: Open Configurations Step 4: Access the QR-Code Dine-In Tab Step 5: Configure […]
This guide provides detailed instructions for configuring and utilizing the dynamic QR-code functionality in the BLogic Wait & Order system without requiring a waitlist. 1. Configuring the Dynamic QR-Code (Waitlist Optional) Steps to Enable Dynamic QR-Code: Result: When this configuration is enabled, users can generate dynamic QR-codes for tables without creating a waitlist. 2. Using […]
Overview The Customer Survey Form is a new feature that allows you to collect valuable feedback from your customers when they order online or use the in-house QR code. This guide explains how to set up, configure, and manage surveys in BLogic View. How to Set Up the Survey Form Managing Submitted Surveys How the […]