Introduction Table of Contents 1. What is Tip Pooling? 2. Setting Up Tip Pooling To implement tip pooling, you need to configure settings in your POS software at both the role and individual employee levels. Configuring Roles for Tip Pooling Assigning Employees to Tip Pooling Setting Up Overtime and Time Clock Rules 3. Calculating the […]
Table of Contents 1. Introduction Why Ratings & Reviews Matter User Feedback ImportanceRatings & reviews are crucial for improving service quality. They provide direct insights into customer satisfaction, highlighting strengths and areas for improvement. Enhancing User ExperienceReviews go beyond data—they reflect real customer experiences, helping businesses understand their audience better. Community EngagementReviews create a sense […]
Introduction The House Account feature, integrated into your Point of Sale (POS) system and BLogic View, allows businesses to extend credit to customers, track transactions, and manage accounts seamlessly. Whether you’re creating a new House Account, processing payments, adding funds, or reviewing detailed reports, this guide provides comprehensive, step-by-step instructions to ensure you can use […]
Introduction The tokenization feature on your Point of Sale (POS) system allows you to efficiently process refunds for tickets using stored payment information. This step-by-step guide will walk you through the process of refunding a ticket via the Batch History feature. Whether you’re reversing a full transaction or issuing a partial refund, these instructions will […]
Introduction Adjusting a tip manually on a Point of Sale (POS) system is a straightforward process that allows you to modify tip amounts for transactions as needed. Whether you need to correct an error or update a tip based on customer feedback, this guide will walk you through the steps to ensure the adjustment is […]
When employees clock out, they might see a details screen requesting additional information. If this step is unnecessary for your business, the POS system allows you to skip the clock-out details screen to simplify the process. This guide explains how to set up the feature on the POS dashboard and how it works. A. Setting […]
This guide provides step-by-step instructions for setting up and selling items by weight using the POS Dashboard and POS system. A. Setting Up in the POS Dashboard B. Selling Items by Weight on the POS C. Advanced: Allow Editing Tare Weight During Sale By following these steps, you can effectively set up and sell items […]
Understanding your shift report is crucial for tracking sales, tips, and cash drawer accuracy. Below, we’ll break down each section of the shift report to help you interpret its data effectively. A.Summary This section provides an overview of key sales and payment metrics for the shift. Ticket Count The total number of tickets (orders) processed […]
Steps to Partial Refund an Item on a Ticket 1. Open the Point of Sale (POS) SystemLaunch your POS system and ensure you’re logged in with the appropriate permissions. 2. Access Paid Tickets 3. Select the Ticket to Refund 4. Initiate Refund Process 5. Refund Screen Overview 6. Choose Items to Refund 7. Review and […]
The Fullfill Modifiers Individually feature allows users to mark individual modifiers within an item’s list of modifiers as done. This feature is particularly beneficial in scenarios involving combo meals or customized items where precise tracking is necessary. A. Setup to Enable the Feature To utilize the Fullfill Modifiers Individually feature, follow these steps to configure […]