Introduction This article explains how to show the customer’s card holder on open (unpaid) tickets in POS and QOrder. The name comes from the card used for a pre-authorization, so staff can quickly tell open tabs apart by customer name instead of remembering table numbers. This is especially useful for bars and restaurants that run […]
Introduction This article explains how to track voided payments across your system. You will learn how to turn on the option that asks staff for a reason when they void a payment, how that looks on the POS/QOrder screen, and where to review everything in the Voided Payments report in Blogic View. This helps owners […]
Introduction This article explains how to control which staff can process token sale and token refund transactions in your POS and QOrder apps. You will learn how to turn these two permissions on or off for each permission group from the POS Dashboard. Using these permissions helps you limit sensitive credit card actions to trusted […]
Introduction This article explains how to set up and use the separate COMP/Payout receipt feature on your POS system. You will learn how to enable automatic printing of COMP and Payout items on their own dedicated receipt after payment, and how to reprint it later from the Paid Ticket screen. This feature makes it easier […]
Introduction This article explains how to use the Check Inventory feature in handheld.You will learn how to enable the feature, scan an item barcode, enter a barcode manually, and understand the scan results. Version Support POS Dashboard version: 05.28.2026 or laterQOrder app version: 13.9 or later ℹ️ If you do not see the Check Inventory […]
Introduction This article explains how to scan an item barcode to add the item to an order in QOrder. You will learn how to enable the feature, scan items from the Order screen, and understand what happens when an item cannot be added. Barcode scanning helps staff add items faster and reduce manual item searches […]
Introduction This article explains how to control how menu categories appear on the QOrder screen. You will learn how to choose a layout in BLogic View, save the setting, and understand how the update appears on QOrder devices. Version Support Supported on: Applicable modules: ℹ️ If you do not see the Display Settings tab or […]
Introduction This article explains how to hide the Custom Tip button on the Tip screen.By enabling this option, you can control whether customers or staff are allowed to enter a custom tip amount during checkout. You will learn how to configure this setting in the POS Dashboard and how it affects the Tip screen on […]
Introduction This guide shows you how to customize the size of item buttons only on both the Sales Screen and Self Order (SOrder) interfaces via the POS Dashboard. Modifier buttons are not affected by this setting. You can choose from preset sizes or enter custom dimensions, with real-time previews to help visualize your changes. Table […]
Introduction Table of Contents Content Method 1: Setup on QOrder Handheld You can configure the receipt printer directly on the QOrder Handheld device. This method is ideal for quick setups or when using the device’s built-in printer. Note: Ensure the printer is powered on, connected (if external), and loaded with receipt paper before testing. Method […]