Introduction When a guest pays by credit card, you can choose whether the guest may type card details by hand on the payment terminal or on the POS. This article shows you how to set Allow Manual Card Entry On Terminal and Allow Manual Card Entry On POS. Version Support Product / Module Supported Version […]
Introduction If your store uses Dual Pricing, the Guest Check prints the Credit Card price. This article shows you how to use the Do not print option, which keeps the Cash amount off the Guest Check. Version Support Product / Module Supported Version POS Dashboard POS Server 2026.10.14 POS POS Server 2026.10.14 Note: If you […]
Introduction Sometimes a prep ticket is lost after a guest has already ordered and paid. This article shows you how to resend the paid items to the prep printers or KDS, so the kitchen can prepare them again. Version Support Product / Module Supported Version POS (Ticket Details) POS Server 2026.10.14 Note: If you do […]
Introduction This article explains how to show the seat number on tickets that were split by seat. When a check is split By Seat, every child ticket shows only the table name, which makes it hard to tell one guest’s ticket from another. With this setting turned on, each ticket clearly shows which seat it […]
Introduction This article shows you how to customize how the Customer Name looks on the Prep Receipt and how to show or hide the Server Name. You will learn where to find these settings in POS Dashboard and how they affect tickets printed in the kitchen. These options help your kitchen staff read customer names […]
Introduction This article shows you how to turn on the Surcharge Program and set up the surcharge notes your customers see on POS, QOrder, and Kiosk. You will learn where to configure the surcharge, how to customize the notice shown before payment, and how to control the note printed on receipts. A clear surcharge notice […]
Introduction This article explains how to stop employees from ending a meal break or rest break too early. You will learn how to turn on the Break Rules setting in POS Dashboard, choose how many minutes each break must last, and what employees see on POS and QOrder when they try to return too soon. […]
Introduction This article explains how to show the customer’s card holder on open (unpaid) tickets in POS and QOrder. The name comes from the card used for a pre-authorization, so staff can quickly tell open tabs apart by customer name instead of remembering table numbers. This is especially useful for bars and restaurants that run […]
Introduction This article shows you how to set up Spanish for your POS. You will learn how to assign a default language to each employee and how staff can switch the POS display language while working. This is useful for stores with Spanish-speaking staff, because each employee sees the POS in their own language as […]
Introduction This article shows you how to use the new Removed Before Submit tab in the Cancelled & Removed Items report. You will learn how to read items and modifiers that were added to an order and then removed before the order was submitted, and how to review the details by server. This helps you […]