Introduction This article covers everything you need to know about the Customer Survey feature. You will learn how to configure the survey form in BLogic View, how customers see and submit the form on Online Ordering, and how to review and export submitted survey responses. This feature helps you collect customer feedback directly at the […]
Introduction This article explains how to set up and use the Online Pickup Chargeback Prevention flow across License Dashboard, BLogic View, Online Ordering Web, and Point of Sales (POS). You will learn how to enable the required settings, how the customer flow works after payment, and how store staff confirm pickup by scanning the customer’s […]
Table of Contents 1. Introduction Why Ratings & Reviews Matter User Feedback ImportanceRatings & reviews are crucial for improving service quality. They provide direct insights into customer satisfaction, highlighting strengths and areas for improvement. Enhancing User ExperienceReviews go beyond data—they reflect real customer experiences, helping businesses understand their audience better. Community EngagementReviews create a sense […]
Introduction Enhance your customers’ online ordering experience with the Happy Hour feature! This functionality allows you to configure special pricing for specific items during designated time frames using the POS Dashboard. Once set up, these Happy Hour deals will be seamlessly displayed on your Order Online platform, offering customers enticing discounts and boosting engagement. This […]
We’re excited to introduce the new “Submit Order Without Payment” feature for web online ordering! This feature gives stores the flexibility to allow customers to place orders online without requiring immediate payment, making the ordering process more adaptable to business needs. Below, we’ll guide you through how to set up this feature on your POS […]
This guide explains how to configure your POS Dashboard to allow customers to view the menu online without placing orders or making payments. Step 1: Setup on the POS Dashboard Step 2: Preview on Web Order This setup ensures customers can browse the menu online without interacting with the ordering or payment processes. If you […]
This guide provides step-by-step instructions to personalize the appearance of your web order interface with custom colors and enable multilingual support. Learn how to configure primary and secondary theme colors to match your brand and set up a secondary language (currently supporting Chinese) to cater to a diverse customer base. Enhance your online ordering experience […]
Using version 12.20.2024 or later of the software, follow these detailed steps to set up welcome slides for your Online Ordering website. Step 1: Access the POS Dashboard Step 2: Locate the Web Order Tab Step 3: Upload Your Welcome Slides Step 4: Save Your Changes After selecting and uploading your images, click the Save […]
This guide provides detailed instructions on setting up and using DoorDash delivery through the Web Online Ordering system, from initial configuration to tracking the order. Step 1: Placing a Delivery Order Access the Web Order Portal Enter Delivery Details Configure Delivery Options Complete the Order Step 2: Delivery Process and Status Updates Real-Time Status Notifications […]
This guide provides step-by-step instructions to configure automatic printing of sales receipts for online orders. Follow these steps to ensure your POS system is set up correctly. Step 1: Open the POS Dashboard Step 2: Navigate to Settings Step 3: Open Online Ordering Settings Step 4: Access Sales Receipt Printers Step 5: Configure Sales Receipt […]