Table of Contents 1. Introduction Why Ratings & Reviews Matter User Feedback ImportanceRatings & reviews are crucial for improving service quality. They provide direct insights into customer satisfaction, highlighting strengths and areas for improvement. Enhancing User ExperienceReviews go beyond data—they reflect real customer experiences, helping businesses understand their audience better. Community EngagementReviews create a sense […]
Introduction Enhance your customers’ online ordering experience with the Happy Hour feature! This functionality allows you to configure special pricing for specific items during designated time frames using the POS Dashboard. Once set up, these Happy Hour deals will be seamlessly displayed on your Order Online platform, offering customers enticing discounts and boosting engagement. This […]
Introduction The House Account feature, integrated into your Point of Sale (POS) system and BLogic View, allows businesses to extend credit to customers, track transactions, and manage accounts seamlessly. Whether you’re creating a new House Account, processing payments, adding funds, or reviewing detailed reports, this guide provides comprehensive, step-by-step instructions to ensure you can use […]
Introduction The tokenization feature on your Point of Sale (POS) system allows you to efficiently process refunds for tickets using stored payment information. This step-by-step guide will walk you through the process of refunding a ticket via the Batch History feature. Whether you’re reversing a full transaction or issuing a partial refund, these instructions will […]
Introduction Adjusting a tip manually on a Point of Sale (POS) system is a straightforward process that allows you to modify tip amounts for transactions as needed. Whether you need to correct an error or update a tip based on customer feedback, this guide will walk you through the steps to ensure the adjustment is […]
For tickets processed and paid via the handheld device, follow these steps to perform a partial refund or a full refund: I. For transactions that have not yet been settled 1/ Access Batch Settlement: On the handheld device’s main screen, tap on Batch Settlement. 2/ Locate the Ticket: Enter the ticket number to search for the […]
Introduction The Tip & Signature feature in POS Express allows businesses to customize how tips are presented and signatures are captured during transactions. This guide provides a clear, step-by-step explanation to help you configure this feature effectively, ensuring a seamless experience for both staff and customers. Whether you’re aiming to streamline tipping or align it […]
To utilize the inventory management feature, you first need to enable Track Inventory for your items. Follow these steps to get started: Enable Track Inventory Inventory Report The Inventory Report provides an overview of your item stock levels. To access this report: Low Inventory Report The Low Inventory Report quickly lists items with low stock levels at the time of viewing. […]
Introduction The Receipt Notes feature in POS Express allows businesses to include customized notes on receipts, enhancing customer communication and providing additional transaction details. This guide provides step-by-step instructions on enabling Receipt Notes within BLogic View and utilizing them effectively on POS Express. A. Configuring Receipt Notes in BLogic View To enable and manage Receipt […]
Introduction The BLogic Wait & Order App is designed to enhance restaurant service efficiency by managing waitlists, assigning tables, and tracking table activities seamlessly. With the Dynamic QR Code feature, customers can scan a static QR code to join the waitlist and interact with a dynamic QR code once assigned to a table, streamlining the […]